Refund policy
Return & Refund Policy
Thank you for shopping with us. Since our products are made-to-order and printed on demand, we have a specific return and refund policy outlined below.
1. No Returns for Change of Mind
All products are custom printed only after an order is placed.
Because of this, we do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong product
Please refer to our size chart carefully before placing your order.
2. Damaged, Defective, or Incorrect Products
We offer a replacement or refund if your order arrives:
- Damaged
- Defective
- With a printing error
- Different from what was ordered
To be eligible:
- You must contact us within 48 hours of delivery
- You must provide:
- Clear photos of the product
- Photos of the packaging
- Order number
- Requests raised after 48 hours may not be accepted.
3. Replacement Process
Once your request is approved:
- A free replacement will be issued
OR - A refund will be processed (at our discretion)
You do not need to return the defective item unless specifically requested.
4. Refund Timeline
- Approved refunds are processed within 5–7 business days
- The amount will be credited back to the original payment method
- Bank or payment gateway delays may apply
5. Order Cancellation
Orders cannot be cancelled once they have been sent for printing.
If you contact us immediately after placing an order, we will try to stop production, but cancellation is not guaranteed.
6. Contact Information
For return or refund requests, contact us at:
📧 Email: support@the-yutaka.com